At Citizens Bank, we strive to positively impact our local communities. We are committed to meeting the financial needs of these communities, including all low and moderate income and minority areas within our footprint. Citizens Bank is pleased to provide information for public inspection under the Community Reinvestment Act (CRA).
By providing this information online, Citizens Bank can keep it current with convenient access.
Public Information Available for Inspection
In compliance with CRA requirements, the following information must be maintained in the public file, current as of April 1 of each year, and may be updated periodically.
A copy of the bank’s most recent CRA Performance Evaluation.
Written Comments
All written comments received from the public for the current year and each of the prior two calendar years relating specifically to the banks performance in helping to meet community credit needs and response to the comments by the bank.
Branch Locations, Hours, and ATMs
A list of the bank’s branches, ATMs, their street addresses, and geographies, including hours of operation.
Opened and Closed Branches
Branches opened or closed by the bank during the current year and each of the prior two calendar years.
Products and Services
Written Comments
All written comments received from the public for the current year and each of the prior two calendar years relating specifically to the banks performance in helping to meet community credit needs and response to the comments by the bank.
Branch Locations, Hours, and ATMs
A list of the bank’s branches, ATMs, their street addresses, and geographies, including hours of operation.
Opened and Closed Branches
Branches opened or closed by the bank during the current year and each of the prior two calendar years.
Products and Services
Fees on Products and Services
A list of services (loan and deposit products and fees) generally offered at the bank’s branches and descriptions of material differences in the availability or cost of services at particular branches, if any.
A list of services (loan and deposit products and fees) generally offered at the bank’s branches and descriptions of material differences in the availability or cost of services at particular branches, if any.
Assessment Area Map
A map of each assessment area showing the boundaries of the area and identifying the geographies contained within the area.
A map of each assessment area showing the boundaries of the area and identifying the geographies contained within the area.
Effective January 1, 2018, the Home Mortgage Disclosure Act (HMDA) data about our residential mortgage lending are available online for review. The data shows geographic distribution of loans and applications; ethnicity, race, sex, age, and income of applicants and borrowers; and information about loan approvals and denials.
This data is available online at the Consumer Financial Protection Bureau’s website beginning with calendar years 2017 forward. HMDA data for many other financial institutions are also available at this website.