Fraud Alerts

Fraud is everywhere, and scammers keep coming up with new scams - some of which are very sophisticated and hard to spot. When we learn of new scams, we will post them here to keep you informed.
 
 

Check out these videos for additional tips to avoid becoming a victim of fraud.

How to Spot a Scam [U.S. Social Security Administration]
Fraudulent Texts
posted 8/25/2025
 
We have received several reports of suspicious texts being received by our customers. The texts appear to be a notification of a recent debit card purchase. Please be aware these are from a scammer impersonating Citizens Bank. 
 
A few things to keep in mind:
  • DO NOT click on the text link.
  • Slow down and go with your instincts! If you receive a message that doesn't seem right for whatever reason, it probably is a scam.
  • You can always call us at 262-363-6500 or send us a secure message through digital banking if you have a question about your account activity.
fraud text screenshot