Fraud Alerts

Fraud is everywhere, and scammers keep coming up with new scams - some of which are very sophisticated and hard to spot. When we learn of new scams, we will post them here to keep you informed.
 
 

Check out these videos for additional tips to avoid becoming a victim of fraud.

How to Spot a Scam [U.S. Social Security Administration]
Tech Support Scams
posted 3/2/2026 
 
In recent weeks, we have seen an uptick in tech support scams. In these scams, the fraudsters use scare tactics to trick you into tech support you don't need and isn't real tech support at all. 
 
You can learn more about how to spot a tech support scam and how to avoid them in this article by Microsoft.
 
A few things to keep in mind:
  • Legitimate tech support providers will never ask for payment in the form of gift cards or cryptocurrency like Bitcoin.
  • Be very wary of unsolicited offers to provide tech support.
  • Many error or pop-up messages that appear on your devices are not real and should not be acted upon.
  • Trust your gut. If something feels off, something probably is off. You can always contact us if you have questions.
 
Fraudulent Texts
posted 8/25/2025 
 
We have received several reports of suspicious texts being received by our customers. The texts appear to be a notification of a recent debit card purchase. Please be aware these are from a scammer impersonating Citizens Bank. 
 
A few things to keep in mind:
  • DO NOT click on the text link.
  • Slow down and go with your instincts! If you receive a message that doesn't seem right for whatever reason, it probably is a scam.
  • You can always call us at 262-363-6500 or send us a secure message through digital banking if you have a question about your account activity.
fraud text screenshot